Joesze Shields
Sioux Falls,South Dakota
Summary
Hardworking employee enthusiastic about learning new fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Service Advisor
Schulte Subaru
07.2023 - Current
- Interpreted diagnostic results to provide accurate repair recommendations.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
Medication Aide
South Dakota State Penitentiary
01.2021 - 07.2023
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Improved patient understanding of medications by providing clear explanations of drug actions and side effects.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Employed time management skills to prioritize tasks effectively without compromising patient care quality.
Correctional Officer
South Dakota Women's Prison / Hughes County Jail
01.2017 - 01.2021
- Conducted routine and emergency head counts.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
CNA
Avera Maryhouse
01.2014 - 01.2017
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Education
High School Diploma -
Home Schooled
Pierre, SDSkills
- Records Maintenance
- Employee Coaching
- Strong Work Ethic
- Weapons training
- Policy Enforcement
- Mental health awareness
- Conflict Resolution
- Clinical Documentation
- Family Communication
Timeline
Service Advisor
Schulte Subaru
07.2023 - Current
Medication Aide
South Dakota State Penitentiary
01.2021 - 07.2023
Correctional Officer
South Dakota Women's Prison / Hughes County Jail
01.2017 - 01.2021
CNA
Avera Maryhouse
01.2014 - 01.2017
High School Diploma -
Home Schooled