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Associate Principal Engineer

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Health Advisor experienced handling high volume of calls in fast-paced call center environments. Well-versed in answering questions, researching problems and resolving discrepancies. Detail-oriented and personable with exceptional work ethic and passion for service. Hardworking and passionate job seeker with strong organizational skills eager to secure an intermediate to mid level Human Resources Coordinator position. Ready to help team achieve company goals. Dedicate customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

High-performing Customer Service and Sales Specialist with 8+ years of experience in high-volume call centers, omnichannel support, and revenue-generating customer interactions. Proven ability to exceed KPIs including First Call Resolution, Customer Satisfaction, QA scores, and sales conversion. Skilled in identifying customer needs, generating qualified leads, and turning service calls into selling opportunities. Strong communicator with expertise in de-escalation, objection handling, and relationship building. Fully equipped for remote work with a dedicated home office and strong technical proficiency.

Dynamic Government Program Coordinator with a proactive mindset at UnitedHealthcare, adept at program management and data analysis. Over 20 years in the insurance industry. Successfully streamlined communication processes, enhancing collaboration and achieving timely project deliverables. Recognized for exceptional problem-solving skills and fostering strategic partnerships, driving impactful healthcare initiatives and improving participant engagement.

Dynamic healthcare leader with 12+ years of progressive experience in nursing and quality management, including emergency care and managed care. Proven ability to drive strategic quality initiatives, achieve accreditation milestones, and lead high-performing teams. Expertise in HEDIS, NCQA, health equity, and population health programs. Recognized for fostering collaboration, implementing innovative solutions, and delivering measurable improvements in care outcomes.
Quality professional with extensive experience in spearheading quality assurance and control processes. Proven track record of fostering team collaboration and ensuring compliance with industry standards. Known for adaptability and delivering consistent results through strategic quality management.
Quality management professional with robust background in driving process improvements and ensuring compliance with industry standards. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in quality assurance, risk management, and operational efficiency. Known for reliability, leadership, and strategic vision.

Dynamic Customer Service Representative with a proven track record at ADT, excelling in complaint resolution and technical troubleshooting. Developed effective training processes and maintained a detailed database to enhance promotional sales. Known for delivering exceptional customer care and demonstrating cultural awareness, ensuring a superior client experience.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data entry/assistant position. Ready to help team achieve company goals.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Executive-level Estate & Property Operations Manager with 20+ years overseeing luxury residences, private estates, and high-rise condominiums. Skilled in staff leadership, vendor management, security operations, budgeting, and high-standard hospitality. Known for confidentiality, professionalism, and operational excellence.

High-performing SaaS Account Manager with a proven track record of exceeding quota, growing ARR, and managing complex enterprise and channel-driven accounts. Experienced in handling diverse books of business, driving net-new growth, and building long-term relationships with Fortune 500 companies, MSPs, and public-sector organizations. Strong background in direct and channel sales motions, enterprise account management, and partner-led growth across SLED, K–12, higher education, and commercial markets.

Highly organized and results-driven individual with an excellent work ethic who effectively coordinates tasks to accomplish projects with timeliness and creativity. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Well rounded, ambitious and a self-motivated multitasker who can work independently or on a team to achieve goals with efficiency. Looking to further my sales career.

Joey Baaklini

Summary

Overview

Work History

Sales Development Program

Sales Representative

Financial Accounting Intern

Education

Bachelor of Science - Banking & Finance

Skills

Certification

Timeline

Sales Development Program

Sales Representative

Financial Accounting Intern

Bachelor of Science - Banking & Finance

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