Joey Diaz

Managed budgeting and scheduling to achieve 100% customer satisfaction.

Executed electrical, plumbing, cabinet installations, and tile work.

Engaged in hands-on tasks at all project levels.

• Oversaw daily operations, ensuring compliance with company policies and procedures.
• Coordinated staff to ensure maximum efficiency
• Implemented training programs to enhance team performance and safety
• Managed inventory levels, reducing waste through effective stock control measures.

• Delivered exceptional customer service in high-volume bar environment.
• Crafted innovative cocktails using fresh ingredients and unique flavor combinations.
• Mentored junior bartenders on drink preparation and customer interaction techniques.
• Maintained cleanliness and organization of bar area to ensure compliance with health standards.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Delivered exceptional customer service in high-pressure environments to enhance guest satisfaction.
• Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
• Implemented upselling techniques, resulting in increased sales and profitability.
• Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
• Managed multiple tables simultaneously, ensuring accuracy in orders and attention to detail.
• Served food and beverages promptly with focused attention on customer needs.
• Collaborated with kitchen staff to ensure timely delivery of beverages and condiments.
• Utilized POS system for order placement, bill management, and handling complimentary items.

• Oversaw comprehensive restaurant opening tasks for both BOH and FOH operations.
• Provided outstanding customer service, driving repeat business through satisfaction.
• Maintained high safety and cleanliness standards while operating kitchen equipment.
• Optimized workflow by collaborating effectively with team members during busy hours.
• Conducted training for new staff on essential operational procedures.
• Addressed customer complaints swiftly, improving overall dining experience.
• Fostered a collaborative environment by mentoring junior team members.
• Executed opening and closing tasks to guarantee readiness for daily operations.