Joey Flores
San Antonio
Summary
Results-driven office manager with over 20 years of experience in optimizing office operations and fostering team collaboration. Expertise in staff supervision, policy development, and vendor management, contributing to improved productivity and enhanced client relationships.
Overview
35
35
years of professional experience
Work History
Office Manager
Acima Credit
San Antonio, TX
09.2005 - Current
- Coordinated office operations to ensure efficient workflow and productivity.
- Managed vendor relationships to optimize Lease agreements with customers building a customer base using specific goals and strategies.
- Developed and implemented office policies to enhance operational efficiency.
- Oversaw scheduling for staff to insure proper staffing during business hours.
- Led training programs for new employees, ensuring adherence to company standards.
- Facilitated communication between company, customers and vendor to foster collaboration and teamwork.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Resolved office disputes swiftly and equitably, maintaining a workplace that is suitable.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
Retail Store Manager
RadioShack
San Antonio, TX
03.2001 - 09.2005
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Managed inventory levels, implementing efficient stock management practices.
- Trained and mentored staff, fostering a high-performing team environment.
- Developed and executed sales strategies to enhance revenue growth.
- Analyzed sales data, identifying trends to inform merchandising decisions.
- Oversaw visual merchandising to create engaging product displays that attract customers.
- Collaborated with corporate on promotional campaigns to drive foot traffic and sales.
- Resolved customer complaints effectively, enhancing overall shopping experience.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Submitted orders for new inventory.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Retail Store Manager
Sam Goody
Brownsville, TX
08.1991 - 01.2001
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed inventory levels, implementing efficient stock management practices.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Associate of Arts - Architectural Drafting
The University of Texas Rio Grande Valley
Brownsville, TX03-1994
High School Diploma -
Los Fresnos High School
Los Fresnos, TX05-1989
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Scheduling and calendar management
- Payroll processing
- Document management
- Credit and collections
- Relationship building
- Staff management
- Employee supervision
Timeline
Office Manager
Acima Credit
09.2005 - Current
Retail Store Manager
RadioShack
03.2001 - 09.2005
Retail Store Manager
Sam Goody
08.1991 - 01.2001
Associate of Arts - Architectural Drafting
The University of Texas Rio Grande Valley
High School Diploma -
Los Fresnos High School