Joey Guinta-Coburn
Las Vegas,NV
Summary
Dynamic operations professional with extensive experience in flight coordination and customer service. Skilled in maintaining compliance with FAA and DOT regulations while effectively resolving operational issues to enhance service recovery efforts. Dynamic Operations Coordinator skilled in flight coordination and effective communication. Successfully led teams to resolve operational challenges, ensuring compliance with FAA and DOT directives while enhancing passenger experience during irregular operations.
Overview
9
9
years of professional experience
Work History
Customer Operations Coordinator-Operations Control
Allegiant Air
Las Vegas, Nevada
04.2022 - Current
- Coordinate daily station operations, addressing and resolving any irregular operational issues for scheduled services, charters, and repositioning flights.
- Maintains compliance with FAA, DOT, and TSA directives and security requirements, whilst ensuring the confluence of safety audits and management of corrective actions occurring within Allegiant regulation.
- Liaise with external vendors for service recovery during IROP events, ensuring hotels, transportation companies, and additional service providers are available for displaced and distressed passengers.
- Lead station teams in selecting correct processes, and effectively communicate with passengers throughout the operational windows.
Ground Operations Agent; Customer Service Agent (C
Allegiant Air
Las Vegas, Nevada
02.2021 - 04.2022
- Loaded and unloaded customer baggage of various dimensions, ensuring proper handling and transportation to and from secure airport areas, to passenger areas.
- Operated ground service equipment (GSE), marshaled aircraft to and from the gates, operated heavy machinery such as tugs, belt loaders, and pushback equipment, while ensuring all ground service equipment was maintained and used safely.
- Conducted aircraft security searches, maintained ramp areas by ensuring foreign object debris (FOD) was cleared from safety areas, and always ensured compliance with personal protective equipment.
- Serviced aircraft lavatories, stocked aircraft with necessary supplies, assisted customers, and supported customer service agents as required.
Customer Service Representative
Escalon Golf Course
Escalon, California
04.2020 - 02.2021
- Greeted and assisted customers in a friendly and professional manner, ensuring an excellent customer experience from arrival to departure.
- Handled point-of-sale transactions, including booking tee times, processing payments for green fees, merchandise, and rentals, and promoting membership programs and special events in the process.
- Maintained a clean and organized pro shop and clubhouse, ensured that golf carts, rental equipment, and facilities were in good condition and ready for customer use, and coordinated with maintenance staff for the timely upkeep of the course and facilities.
- Managed customer records, updated reservation systems, handled phone and email correspondence, and assisted in preparing reports, scheduling staff, and coordinating events to ensure smooth operations.
Food Truck Manager
Fagundes Meat & Catering
Manteca, California
05.2016 - 04.2019
- Oversaw daily food service operations, ensuring the highest quality of food preparation, presentation, and service, while maintaining strict adherence to health and safety standards.
- Managed inventory and procurement, including sourcing and negotiating with suppliers, ordering ingredients, and maintaining optimal stock levels to minimize waste, and control costs.
- Supervised and trained kitchen staff, providing guidance on food handling, cooking techniques, and customer service, fostering a collaborative and efficient work environment.
- Developed and implemented menus and special promotions, analyzing customer preferences and market trends to enhance dining experiences, and drive revenue growth.
Education
High School Diploma -
Sierra High School
Manteca, CA05-2014
Skills
- Operational compliance
- Incident management
- Service recovery
- Flight coordination
- Safety audits
- Inventory management
- Conflict resolution
- Customer relationship management
Timeline
Customer Operations Coordinator-Operations Control
Allegiant Air
04.2022 - Current
Ground Operations Agent; Customer Service Agent (C
Allegiant Air
02.2021 - 04.2022
Customer Service Representative
Escalon Golf Course
04.2020 - 02.2021
Food Truck Manager
Fagundes Meat & Catering
05.2016 - 04.2019
High School Diploma -
Sierra High School