Overview
Work History
Education
Skills
Timeline
Server
Joey Hernandez

Joey Hernandez

San Antonio,TX

Overview

5
5
years of professional experience

Work History

Server

Bombshells Restaurant And Bar
06.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Manager

Hometown Burger
11.2021 - 12.2023
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed and motivated employees to be productive and engaged in work.
  • Established team priorities, maintained schedules and monitored performance.
  • Accomplished multiple tasks within established timeframes.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Controlled costs to keep business operating within budget and increase profits.

Host

Bombshells Restaurant And Bar
01.2023 - 06.2023
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered customer questions about hours, seating, and menu information.
  • Completed daily side work and opening and closing duties without fail.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered phone calls to take orders, give information and document reservations.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Carhopper

Sonic
04.2020 - 11.2020
  • Enhanced customer satisfaction by providing timely and accurate order delivery to vehicles.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Operated headset communication system to take orders quickly and accurately from customers.

Education

Sandra Day O’connor High School
12221 Leslie Rd, Helotes, TX 78023
06.2021

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Safe food handling
  • Team collaboration
  • Sales expertise
  • Relationship management

Timeline

Server

Bombshells Restaurant And Bar
06.2023 - Current

Host

Bombshells Restaurant And Bar
01.2023 - 06.2023

Manager

Hometown Burger
11.2021 - 12.2023

Carhopper

Sonic
04.2020 - 11.2020

Sandra Day O’connor High School

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Joey Hernandez