Joey Hernandez
San Antonio,TX
Overview
5
5
years of professional experience
Work History
Server
Bombshells Restaurant And Bar
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Manager
Hometown Burger
11.2021 - 12.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled costs to keep business operating within budget and increase profits.
Host
Bombshells Restaurant And Bar
01.2023 - 06.2023
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered phone calls to take orders, give information and document reservations.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Carhopper
Sonic
04.2020 - 11.2020
- Enhanced customer satisfaction by providing timely and accurate order delivery to vehicles.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Documented customer orders and conveyed special requests to kitchen staff.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Operated headset communication system to take orders quickly and accurately from customers.
Education
Sandra Day O’connor High School
12221 Leslie Rd, Helotes, TX 7802306.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Team collaboration
- Sales expertise
- Relationship management
Timeline
Server
Bombshells Restaurant And Bar
06.2023 - Current
Host
Bombshells Restaurant And Bar
01.2023 - 06.2023
Manager
Hometown Burger
11.2021 - 12.2023
Carhopper
Sonic
04.2020 - 11.2020
Sandra Day O’connor High School