JOEY HINZO
Henderson
Summary
A friendly, charismatic, and energetic leader dedicated to providing impeccable service with an astute intuition for guest and team needs. Specialized in promotion and sales and committed to the company's overall sustainability. Proactive in requesting challenging projects on an ongoing basis. Open to coaching and feedback. Creative and innovative.
Overview
18
18
years of professional experience
Work History
Client Advisor
Tiffany & Co.
Las Vegas
10.2021 - Current
- Built lasting relationships with diverse clientele to enhance customer loyalty.
- Leveraged knowledge of high-end products to deliver tailored client recommendations.
- Guided clients through personalized jewelry selection, ensuring satisfaction during purchase.
- Competently use Cegid, Atlas & Retail Foundation to provide smooth transactions and sales.
- Trained and mentored Client Advisors on their new role.
- Attended and transacted at Blue Book in Beverly Hills.
- Exhibit devotion to the Tiffany & Co. brand in all interactions, whether it be with clients or coworkers.
- Cash register key holder on the floor
Client Advisor / Sales Professional
Tiffany & Co.
Pasadena
10.2019 - 10.2021
- Build meaningful and long lasting relationships with diversified clientele.
- Attended and transacted at Yellow Diamond event in Beverly Hills
- Use knowledge and experience with high end product to make impactful client recommendations.
- Competently use POS and Retail Foundation to provide smooth transactions and sales.
- Take pride in and consistently maintain the case line and understock of my area of pride.
- Remain flexible to each guest's unique needs of merchandise.
- Exhibit devotion to the Tiffany & Co. brand in all interactions, whether it be with clients or coworkers.
Guest Experience Manager / Asst. Facility Manager
Burke Williams Spa
Woodland Hills
04.2008 - 11.2018
- Companywide top seller of spa memberships- a total of nearly 1,000 memberships, the most sold by a Burke Williams employee.
- Actively engaged with guests while promoting and selling spa memberships.
- Resolved both employee and guest conflicts with a solution-focused attitude.
- Recruited talented individuals to keep the team at its highest ability to generate revenue through sales.
- Coordinated daily facility operations and maintenance schedules for optimal efficiency.
- Developed facility management procedures to streamline operations and improve overall performance.
- Provided oversight and leadership to approximately 200 employees.
- Administered quality review surveys across multiple spa locations, compiled data for actionable insights.
- Analyzed opportunity to increase financial performance by implementing a strategic operation to decrease unpaid invoices.
Skills
- Jewelry product knowledge
- Customer loyalty building
- High-end sales techniques
- Staff mentoring and training
- Professionalism and etiquette
- Consultative sales
- Customer engagement
- Sales strategy development
Accomplishments
- Participant, Los Angeles Marathon, Joined the community in running the marathon for a total of 10 years.
Community Service
- Mentor, Speaker, Mondays at the Mission, Mentored homeless youth in life skills and career building.
- Co-Creator, Producer, Project Blindfold, Created and wrote a song and music video to bring awareness for teen homelessness.
- Mentor, Urban Underground Hip Hop Collective, Provided an example of artistry to young performance artists.
Timeline
Client Advisor
Tiffany & Co.
10.2021 - Current
Client Advisor / Sales Professional
Tiffany & Co.
10.2019 - 10.2021
Guest Experience Manager / Asst. Facility Manager
Burke Williams Spa
04.2008 - 11.2018