Running--Completed more than 40 marathons
Joey St.John
Operations Leader
Columbus, GA,GA
Summary
Enthusiastic Operations Leader with 25 years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, communicating, and building long term relationships. Focused on empowering others to succeed and working with diverse personality types to drive improvements.
Overview
4
4
years of post-secondary education
24
24
years of professional experience
Work History
Director of Operations
JumpBunch, Inc.
Remote, GA
08.2010 - Current
- Collaborate with corporate team to organize efficient operations and achieve growth targets.
- Modernize and improve operational procedures to increase efficiency and profitability while tightly controlling costs such as labor.
- Support franchise sites to mitigate obstacles and foster successful client delivery.
- Conduct initial training of franchise partners in areas of marketing, administration, product delivery, and recruiting/hiring.
- Develop impactful and strategic partnerships with operational support vendors to drive business development.
- Analyze business needs while soliciting franchisee feedback for process improvements.
- Produce regular revenue and activity reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Devise new promotional approaches/material to boost customer numbers, market penetration and growth.
- Identified and implemented strategic plans based on varying individual franchisee obstacles and operational strengths/weaknesses.
District Sales Manager
Hibbett Sporting Goods, Inc.
Birmingham, AL
06.1996 - 07.2010
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached and mentored employees to strengthen sales knowledge and abilities.
- Held weekly meetings with store managers to review sales results and implement new action strategies.
- Responsible for individual location and district wide profit/loss through consistent monitoring or key expense categories.
- Recruited, trained, and promoted managerial candidates to support aggressive system wide expansion.
Education
BACHELOR OF ARTS -
08.1987 - 06.1991
Skills
Customer service
Recruiting and hiring
Process improvements
Strategic planning and execution
Issues resolution
Performance Analysis
Strategies and goals
Staff Management
Operations management
Verbal and written communication
Timeline
Director of Operations - JumpBunch, Inc.
08.2010 - Current
District Sales Manager - Hibbett Sporting Goods, Inc.
06.1996 - 07.2010
Mercer University - BACHELOR OF ARTS,
08.1987 - 06.1991