Joey Willis
Conroe,TX
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
13
13
years of professional experience
Work History
Inside Sales Coordinator
Coburns Supply
113A Rhodes St, Conroe, TX 77301
02.2022 - 10.2023
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Initiated sales calls to existing customers to replenish inventories.
- Answered average of 30 incoming customer calls daily.
- Completed 25 daily cold calls and achieved average customer conversion rate of 90%.
- Coordinated with warehouse department to pull products for customers.
Corporate Trainer
P.F. Chang's Bistro
1201 Lake Woodlands, TX. 77380
07.2013 - 03.2021
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
- Supervised and monitored students' use of tools and equipment.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Music Instructor
Music & Arts
930 W Dallas St, Conroe, TX 77301
03.2011 - 03.2018
- Provided instruction in one-on-one environment for students of varied age and ability.
- Fostered inviting and comfortable learning environments for students to promote enthusiasm for guitar instruments and commitment to practicing.
- Met with parents and guardians to discuss expectations for instruction, lesson scheduling and other practical matters.
- Scheduled recitals and performances in accordance with school calendar.
Education
Associate of Arts - Teacher Education
Lone Star College System
Spring, TXHigh School Diploma -
Spring High School
Spring, TX05.2001
Skills
- Client Relationships
- Proficient in Microsoft Word and Excel Technology
- Telephone and Email Etiquette
- Time Management
Timeline
Inside Sales Coordinator
Coburns Supply
02.2022 - 10.2023
Corporate Trainer
P.F. Chang's Bistro
07.2013 - 03.2021
Music Instructor
Music & Arts
03.2011 - 03.2018
Associate of Arts - Teacher Education
Lone Star College System
High School Diploma -
Spring High School