Summary
Overview
Work History
Education
Skills
Timeline
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Joey Willis

Conroe,TX

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

13
13
years of professional experience

Work History

Inside Sales Coordinator

Coburns Supply
02.2022 - 10.2023
  • Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Initiated sales calls to existing customers to replenish inventories.
  • Answered average of 30 incoming customer calls daily.
  • Completed 25 daily cold calls and achieved average customer conversion rate of 90%.
  • Coordinated with warehouse department to pull products for customers.

Corporate Trainer

P.F. Chang's Bistro
07.2013 - 03.2021
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
  • Supervised and monitored students' use of tools and equipment.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Music Instructor

Music & Arts
03.2011 - 03.2018
  • Provided instruction in one-on-one environment for students of varied age and ability.
  • Fostered inviting and comfortable learning environments for students to promote enthusiasm for guitar instruments and commitment to practicing.
  • Met with parents and guardians to discuss expectations for instruction, lesson scheduling and other practical matters.
  • Scheduled recitals and performances in accordance with school calendar.

Education

Associate of Arts - Teacher Education

Lone Star College System
Spring, TX

High School Diploma -

Spring High School
Spring, TX
05.2001

Skills

  • Client Relationships
  • Proficient in Microsoft Word and Excel Technology
  • Telephone and Email Etiquette
  • Time Management

Timeline

Inside Sales Coordinator

Coburns Supply
02.2022 - 10.2023

Corporate Trainer

P.F. Chang's Bistro
07.2013 - 03.2021

Music Instructor

Music & Arts
03.2011 - 03.2018

Associate of Arts - Teacher Education

Lone Star College System

High School Diploma -

Spring High School

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Joey Willis