JOSEPH MARLETTA
Rochester,NY
Summary
Personable Strategic Account Executive with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.
Work History
Senior Strategic Account Manager
IntelePeer
03.2023 - Current
- CX solutions Open AI/Chat GPT and NLU for contact centers and more
- Works with Fortune 500 customers solving for CX and EX solutions
- CPaaS automation custom solutions and integrations
- Developed and maintained strong working relationships with professionals within assigned territory
District Sales Manager
NICE - CXone
06.2022 - 03.2023
- Contact Center solutions working with Fortune 500 organizations
- Quarterbacking complex selling cycles with executives and partners
- Partnering with BPO teams, resellers, and channel networks to provide value
- Developed sales strategy based on research of consumer buying trends and market conditions
Strategic Account Executive
Genesys
11.2019 - 05.2022
- 2020 & 2021 Presidents Club
- 300% over $2M target
- Managed existing strategic accounts and identified new business opportunities to achieve revenue objectives
- Supported customer requirements and allocated resources to align with business needs
- Notable wins include PepsiCo $2M, Pitney Bowes $2.5M, and Sterling $2M
Strategic Account Executive
Adobe
07.2018 - 10.2019
- Responsible for Northeast higher education vertical evangelizing Adobe Experience Cloud
- Managed complex sales cycle incorporating all of Adobe Cloud solutions
- Higher education partnering and consulting towards digital transformation
- Built credibility and trust to influence client's buying decisions
Enterprise Cloud Platform Representative
Oracle
08.2015 - 07.2018
- 125% of quota $4M wins include Univision $2M, Minerals Technologies $1.5M, and NYCB $.5M
- 120% of quota $3M wins include Horizon BCBS $1.5M, Carestream $.5M, and Greyhound for $1.25M
- Responsible for the entire cloud platform, including IaaS, PaaS, SaaS, and DBaaS solutions
- Set and achieved company-defined sales goals
Education
Bachelor of Science - Communications
06.2013
Skills
- Generative AI
- Conversational AI
- CPaaS
- CCaaS
- SaaS
- PaaS
- IaaS
- Digital Transformation
- Solution Sales
- Business Strategy
- Strategic Account Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Strategic Account Manager - IntelePeer
03.2023 - Current
District Sales Manager - NICE - CXone
06.2022 - 03.2023
Strategic Account Executive - Genesys
11.2019 - 05.2022
Strategic Account Executive - Adobe
07.2018 - 10.2019
Enterprise Cloud Platform Representative - Oracle
08.2015 - 07.2018
CUNY Baccalaureate For Unique And Interdisciplinary Studies - Bachelor of Science, Communications