JOGEANIA ADKINS

• Developed comprehensive insurance plans tailored to client needs and risk assessments.
• Cultivated strong relationships with clients through effective communication and personalized service.
• Analyzed market trends to recommend suitable insurance products and coverage options.
• Mentored junior agents, enhancing team performance and customer satisfaction initiatives.

Streamlined workflow processes through collaborating with team members to identify areas of improvement.

• Consistently met performance metrics for accuracy, timeliness, and quality while handling high volumes of transactions.
• Demonstrated excellent attention to detail when verifying transaction information against supporting documentation provided by clients or internal departments.
• Maintained strict adherence to regulatory guidelines while ensuring exceptional customer service during the resolution of account exceptions.
• Increased efficiency by organizing and maintaining accurate records of exception items and resolutions.
• Provided training to new employees on company policies and procedures related to exception handling processes.
• Supported colleagues during peak periods, demonstrating adaptability and strong teamwork skills.
• Enhanced customer satisfaction by resolving discrepancies and exceptions in client accounts.
• Actively participated in ongoing professional development opportunities such as workshops and seminars to stay up-to-date with industry trends and best practices.
• Exhibited a proactive approach towards problem-solving by promptly escalating unresolved issues to higher authority as needed.
• Matched purchase orders with invoices and recorded necessary information.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Recommended, selected and help locate and obtain out-of-stock products based on customer request.
• Managed timely and effective replacement of damaged or missing product.
• Locate and restock products in a timely manner to ensure customer order is picked up or delivered on time.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Improved resolution time with effective problem-solving for customer complaints.
• Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded proactively and positively to rapid change.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Educated customers about billing, payment processing and support policies and procedures.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Identified and resolved discrepancies and errors in customer accounts.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.

• Provided exceptional support to customers by thoroughly understanding their needs and offering tailored solutions.
• Maintained detailed records of interactions with customers, ensuring all data was captured accurately for future reference and analysis.
• Streamlined complaint resolution processes for improved efficiency and faster response times.
• Developed a deep understanding of company products and services, enabling effective troubleshooting and problem-solving abilities when assisting customers.
• Leveraged strong negotiation skills to reach mutually beneficial solutions for both the company and its customers.
• Participated in cross-functional teams to address complex issues involving multiple departments, achieving satisfactory resolutions for all parties involved.
• Received recognition from management for consistently exceeding performance targets related to customer satisfaction metrics.
• Mentored new hires on best practices in customer resolution techniques, contributing to the overall success of the team.
• Enhanced customer satisfaction by promptly addressing and resolving their concerns.
• Utilized company resources efficiently while resolving customer issues, minimizing costs without compromising quality of service.
• Identified and assessed customer's needs quickly and accurately.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
• Sterilized rooms and prepped equipment and instruments fot several procedures daily.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Explained treatment procedures and instructed patients on home care guidelines.
• Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
• Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Took dental images following strict patient protection rules, applying lead aprons.
• Prepared patient x-rays and images for dentist review.
• Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
• Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
• Contributed to office organization by maintaining accurate patient records and updating files regularly.
• Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
• Facilitated patient education on oral hygiene practices, contributing to improved dental health.
• Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
• Improved patient care with meticulous attention to instrument sterilization and preparation.
• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
• Scheduled and confirmed patient appointments.
• Assisted in chair-side dental procedures by filling cavities and taking impressions.
• Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
• Exposed, developed and mounted dental x-rays.
• Verified patient insurance eligibility and benefits.
• Designed dental report card to explain patient dental health status and treatment plans.