Kymesha Shields
Pearland,TX
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
6
6
years of professional experience
Work History
Insurance Agent
Willis Towers Watson
08.2022 - 11.2024
- Maintained high standards of customer service by building relationships with clients.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Customer Service Representative
Alorica
09.2020 - 08.2022
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers about billing, payment processing and support policies and procedures.
Healthcare Customer Service Representative
Express Scripts
07.2018 - 09.2021
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Hightower High School
06.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Conflict resolution
- Payment processing
- Call center operations
- Building rapport
- Technical support
- De-escalation techniques
Timeline
Insurance Agent
Willis Towers Watson
08.2022 - 11.2024
Customer Service Representative
Alorica
09.2020 - 08.2022
Healthcare Customer Service Representative
Express Scripts
07.2018 - 09.2021
Hightower High School
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