JOHAN BOLLERS
PHILADELPHIA,PA
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Branch Manager
Citizens Bank
07.2020 - Current
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Reduced employee turnover by fostering a positive work environment.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Assistant Manager
Citizens Bank
09.2014 - 07.2020
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Master of Science - Criminal Justice
Saint Joseph's University
Philadelphia, PA12.2023
Master of Science - Business Administration
Chestnut Hill College
Philadelphia, PA05.2014
Skills
- Interviewing and Hiring
- Customer Service
- Business Development
- Risk Mitigation
- Sales professional
- Branch Operations Management
- Cash handling expertise
- Banking
- Sales Planning
- Staff Supervision
- Bank security expert
- Operational Reports
Languages
English
Full Professional
Timeline
Branch Manager
Citizens Bank
07.2020 - Current
Assistant Manager
Citizens Bank
09.2014 - 07.2020
Master of Science - Criminal Justice
Saint Joseph's University
Master of Science - Business Administration
Chestnut Hill College