Johan Clavijo
Coral Springs,FL
Summary
At the Polo Club of Boca Raton, I excelled as a Valet Parking Supervisor, enhancing guest satisfaction through effective complaint resolution and rigorous standards of cleanliness. My leadership significantly improved team performance, leveraging skills in staff training, problem-solving, and multitasking. I ensured safety and optimized operations, embodying a proactive and customer-focused approach.
Overview
3
3
years of professional experience
Work History
Valet Parking Supervisor
Polo Club of Boca Raton
06.2021 - 11.2024
- Upheld exceptional standards of cleanliness throughout valet areas, contributing to a positive impression on guests.
- Handled escalated customer complaints professionally and effectively, implementing solutions that resulted in improved guest satisfaction scores.
- Coordinated with security personnel to mitigate potential risks and ensure a safe environment for guests, employees, and their vehicles.
- Served as the primary point of contact for all valet-related inquiries from guests, management, or other stakeholders, ensuring accurate information was provided proactively.
- Improved team performance through regular coaching, feedback sessions, and professional development opportunities.
- Managed resource allocation effectively, including scheduling staff shifts and maintaining inventory of supplies and equipment.
- Continuously monitored parking lot capacity to optimize space utilization and minimize congestion during peak hours.
Education
High School Diploma -
Coral Glades High School
Coral Springs06-2025
Skills
- Staff training and development
- Incident reporting
- Task delegation
- Policy enforcement
- Customer service
- Problem-solving
- Friendly and outgoing
- Time management
- Attention to detail
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Valet Parking Supervisor
Polo Club of Boca Raton
06.2021 - 11.2024
High School Diploma -
Coral Glades High School
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