Johan Napoleon
Associate Banker
West Palm Beach,FL
Summary
Dynamic Associate Banker with strong sales proficiency and exceptional customer service skills. Known for enhancing client satisfaction through effective problem-solving and collaborative teamwork. From my experience working at LA-Fitness helping staff working with clients, making sure branch operations and a welcoming gym ambiance.
Overview
1
1
Language
5
5
years of professional experience
Work History
Associate Banker
JPMorgan Chase
02.2024 - Current
- Processed loan applications and conducted credit checks to facilitate timely approvals.
- Managed daily cash handling procedures, ensuring accuracy and compliance with bank policies.
- Assisted clients with account inquiries and transactions, ensuring high-quality customer service.
- Collaborated with team members to streamline banking operations and improve service efficiency.
- Educated clients on various banking products, increasing awareness of services available.
- Resolved customer issues by providing tailored financial solutions and enhancing client satisfaction.
Front Desk Manager
LA Fitness Gym
11.2021 - 04.2023
- Supervised front desk operations to ensure exceptional customer service and member satisfaction.
- Resolved member inquiries and complaints promptly, enhancing overall member experience.
- Monitored facility cleanliness standards, maintaining compliance with health regulations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Associate of Science - Business
Palm Beahc State
West Palm Beach, FL05.2027
Skills
Sales management
Cash handling
Branch operations
Consumer banking
Sales proficiency
Timeline
Associate Banker
JPMorgan Chase
02.2024 - Current
Front Desk Manager
LA Fitness Gym
11.2021 - 04.2023
Associate of Science - Business
Palm Beahc State