JOHAN NICANOR
Nuevo,CA
Summary
Dynamic customer service advocate with proven expertise at Dollar Tree, excelling in conflict management and effective communication. Recognized for enhancing customer satisfaction through efficient problem resolution and maintaining an organized retail environment. Adept at cash management and fostering team collaboration to drive sales and improve service delivery.
Overview
2
2
years of professional experience
Work History
Customer Service Advocate
Dollar Tree
Perris, California
11.2025 - Current
- Assisted customers with product inquiries and store navigation.
- Processed transactions accurately at the point of sale.
- Collaborated with team members to enhance customer service efficiency.
- Maintained store cleanliness and organized merchandise displays.
- Handled returns and exchanges following company policies.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Managed incoming calls from customers in a professional manner.
Retail Associate
Ross Dress for Less
Perris, CA
06.2024 - 11.2025
- Helping clients locate items, and responding to inquiries about goods or store regulations.
- Ensuring that the sales floor is aesthetically pleasing, well-stocked, and well-organized.
- Helping to sort and unload shipments of new items.
- Maintained store cleanliness and organized merchandise displays effectively.
- Collaborated with team members to ensure optimal stock levels on sales floor.
- Keeping a safe retail environment and adhering to safety procedures.
- Being adaptive and agile in response to shifting business requirements.
- Following the rules and regulations of the business.
Education
Associate of Arts - Communication, Media And Languages
Moreno Valley College
Moreno Valley, CA06-2023
Associate of Arts - Humanities, Philosophy And Arts
Moreno Valley College
Moreno Valley, CA06-2023
Associate of Arts - Social And Behavioral Studies
Moreno Valley College
Moreno Valley, CA06-2023
Associate of Science - Math And Science
Moreno Valley College
Moreno Valley, CA06-2023
Bachelor of Science - Finance
California Baptist University
Riverside, CA08-2025
Skills
- Customer service
- Effective communication
- Team collaboration
- Financial analysis
- Data interpretation
- Problem resolution
- Conflict management
- Typing proficiency
- Business development
- Cash management
- Sales expertise
- Multitasking and organization
- Credit and cash transactions
Timeline
Customer Service Advocate
Dollar Tree
11.2025 - Current
Retail Associate
Ross Dress for Less
06.2024 - 11.2025
Associate of Arts - Communication, Media And Languages
Moreno Valley College
Associate of Arts - Humanities, Philosophy And Arts
Moreno Valley College
Associate of Arts - Social And Behavioral Studies
Moreno Valley College
Associate of Science - Math And Science
Moreno Valley College
Bachelor of Science - Finance
California Baptist University