johana j surratt
Yadkinville,NC
Summary
Performance-driven team member with 4+ years in retail management. Proven leadership skills and exceptional customer service abilities. Thrives in fast-paced environments and consistently exceeds performance goals.
Overview
2026
2026
years of professional experience
Work History
Team Lead
Walmart
2023 - Current
- Led team in executing operational strategies to enhance productivity and efficiency.
- Mentored junior staff, fostering skill development and improving overall team performance.
- Streamlined workflows by implementing process improvements based on data analysis and feedback.
- Coordinated cross-functional communication to ensure alignment on project objectives and timelines.
- Conducted regular performance reviews, providing constructive feedback to support employee growth.
- Facilitated problem-solving sessions, empowering team members to contribute innovative solutions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Store Manager
Dollar General
01.2021 - 11.2023
- Exceeded annual sales forecast by $100,000 in first year as store manager.
- Directed merchandising strategy to create eye-catching displays and increase sales revenue.
- Oversaw employee recruiting, onboarding and training on store procedures.
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
- Maintained high store standards in merchandising, visual presentation and customer service.
- Planned layouts for optimum sales and business results.
- Balanced tills at end of shifts and made daily bank deposits.
Assistant Store Manager
Family Dollar
05.2018 - 12.2020
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points.
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
- Interviewed, hired and terminated associates for fully-staffed store and customer satisfaction.
- Scheduled and delegated assignments to maximize coverage.
- Rotated products following seasonal trends and styles according to company strategy.
Supervisor
Sheetz
11.2016 - 02.2018
- Executed daily opening and closing procedures to company standard.
- Delivered high quality training for new team members.
- Assisted front-line personnel with delivering timely service to customers by expertly managing support needs.
- Worked hand-in-hand with cross-functional departments to maximize productivity and performance.
- Tracked employee performance to determine areas of strength and improvement.
- Led teams through onboarding process for swift integration into daily operations.
Education
No Degree - Digital Business Management
Sofia Learning
Minneapolis, MNAssociate in Science (A.S.) - Business administration management
Surry Community College
Dobson, North Carolina05.2025
Skills
- Employee training
- Leadership abilities
- Recruitment strategies
- Partnership management
- Team supervision
- Transaction coordination
- Customer assistance
Timeline
Store Manager
Dollar General
01.2021 - 11.2023
Assistant Store Manager
Family Dollar
05.2018 - 12.2020
Supervisor
Sheetz
11.2016 - 02.2018
Associate in Science (A.S.) - Business administration management
Surry Community College
Team Lead
Walmart
2023 - Current
No Degree - Digital Business Management
Sofia Learning