Jordan Gonzalez
Hialeah,FL
Summary
I am a hardworking bartender with 9 years of experience, who is passionate about serving guests while exceeding expectations. I also maintain poise and a sense of humor in demanding and stressful environments. My past employers would agree with my strong history of exceptional service in high-volume and fast-paced establishments. I am certified in safe food handling practices and have a wide range of drink recipes memorized. I am committed to upholding the highest customer service standards.
Overview
9
9
years of professional experience
Work History
Bartender
The Cheesecake Factory
Dolphin Mall
02.2019 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Prepared and served alcoholic beverages to 400-500 patrons per night.
- Studied and memorized over 300 menu items and drink recipes such as alcoholic beverages, food, and desserts in order to give quality recommendations to guests.
- Formally trained staff members on menu items, computer systems, company standards, and customer service expectations.
- Successfully managed 15 to 25 staff members at any given time by ensuring that both restaurant and guest standards are met.
- Maintained a clean, organized, and well-stocked bar area by managing inventory, wiping down surfaces, loading/unloading glassware, and replenishing ingredients.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server/Bartender Supervisor
Applebee's Grill + Bar
Miracle Mile Shopping Center
11.2014 - 01.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Associate of Arts - Physics
Miami Dade College
Miami, FL05.2013
Skills
- Outgoing Personality
- Highly Reliable
- Service-Oriented Mindset
- Attention to Detail
- Punctual
- Hospitality Service Expertise
- Clear and Effective Communication
- Menu Memorization
- Health Codes Compliance
- Basic Accounting
- Fluency in Spanish
Languages
Spanish
Full Professional
Timeline
Bartender
The Cheesecake Factory
02.2019 - Current
Server/Bartender Supervisor
Applebee's Grill + Bar
11.2014 - 01.2019
Associate of Arts - Physics
Miami Dade College