Johana Naranjo
Somerville,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Double Tree Hilton
08.2022 - 01.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed all tasks in compliance with company policies and procedures.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
Front Desk Receptionist
Fairfield By Marriott
02.2021 - 08.2022
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Languages Teacher
UK SCHOOL
08.2017 - 06.2020
- Developed personalized lesson plans tailored to individual learning needs, resulting in improved comprehension and retention of language concepts.
- Provided constructive feedback on student performance, both verbally and in writing, enabling them to make continuous progress in their language studies.
- Collaborated with colleagues to develop interdisciplinary lessons that reinforced language acquisition across subjects.
- Mentored struggling students through one-on-one tutoring sessions, leading to significant improvements in their overall academic performance.
- Developed and implemented full French curriculum to meet school mission and goals.
Education
Languages And Education Degree - Education
Ambato Technical University
Ambato-Ecuador02.2020
High School Diploma -
Hispano America High School
Ambato-Ecuador07.2012
Skills
- Team Collaboration
- Oral and Writing Communication
- Time Management
- Hospitality Services
- Professionalism
- Decision Making
- Problem Solving
- Document Management
Languages
English
Full Professional
French
Professional Working
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Double Tree Hilton
08.2022 - 01.2024
Front Desk Receptionist
Fairfield By Marriott
02.2021 - 08.2022
Languages Teacher
UK SCHOOL
08.2017 - 06.2020
Languages And Education Degree - Education
Ambato Technical University
High School Diploma -
Hispano America High School
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