Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Johana Ortiz Gonzalez

Hyattsville,MD

Summary

Passionate employee with background of great customer service environment and fast-paced environments. Im currently a barista skilled in crafting traditional espresso beverages, and developing unique drink recipes to enhance customer satisfaction. Proven track record of maintaining cleanliness and organization within the workspace, ensuring efficient operation and compliance with health codes.

Overview

4
4
years of professional experience

Work History

Barista/Cashier

Starbucks
03.2022 - Current
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Memorized official and off-menu coffee and tea preparations.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Supported highest standards of conduct and service to support company reputation.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Utilized POS system to receive and process customer payments.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Resolved customer complaints and payout errors.
  • Explained goals and expectations required of trainees.

Front Desk Receptionist

European Wax Center
09.2022 - 03.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Collected Type payments, processed transactions and updated relevant records.

Restaurant Hostess

Ted’s Bullentin
04.2021 - 03.2022
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted customers and escorted them to their tables.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Assigned patrons to suitable tables according to server rotation.
  • Managed reservations, waitlists, and special requests for large parties.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Built positive relationships with other front-of-house and kitchen staff.

Education

High School Diploma -

Roosevelt Senior High School
Washington, Dc
06-2022

Skills

  • Up-selling
  • Quick service
  • Solid problem solver
  • Time management
  • Team leadership
  • Clear communication
  • Consistent
  • Attention to detail
  • Good Communication

Languages

Spanish
Professional

Timeline

Front Desk Receptionist

European Wax Center
09.2022 - 03.2023

Barista/Cashier

Starbucks
03.2022 - Current

Restaurant Hostess

Ted’s Bullentin
04.2021 - 03.2022

High School Diploma -

Roosevelt Senior High School

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Johana Ortiz Gonzalez