Johana Silva Zamora
Fairfield,CA
Summary
Motivated and dependable professional with strong customer service and healthcare training experience. Known for being a fast learner, dedicated team player, and reliable employee who adapts quickly to new environments. Demonstrates excellent communication skills, attention to detail, and a strong work ethic. Bilingual in English and Spanish, with proven ability to provide high-quality service and support in fast-paced settings. Recognized for enhancing customer satisfaction and loyalty through effective problem-solving and team collaboration. Promoted within two months for outstanding performance and commitment to organizational growth.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Cashier
Cold Stone Creamery
- Processed customer transactions efficiently and accurately using point of sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations.
- Handled cash, credit, and gift card transactions while ensuring secure payment processing.
- Trained new staff on cash handling procedures and customer service standards effectively.
- Resolved customer complaints professionally, enhancing overall satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- promoted within two months for strong performance and teamwork.
Cashier/Host
Hibachi Grill & Buffet
11.2023 - 06.2024
- Processed customer transactions efficiently and accurately using point of sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations.
- Handled cash, credit, and gift card transactions while ensuring secure payment processing.
- Trained new staff on cash handling procedures and customer service standards effectively.
- Resolved customer complaints professionally, enhancing overall satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- promoted within two months for strong performance and teamwork.
Education
No Degree - Clinical Laboratory Science
Cal Regional
Fairfield, CAHigh School Diploma -
Sem Yeto
Fairfield, CA06.2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Cash register operation
- Order taking
- Professionalism and courtesy
- Staff training
- Organizational growth
- Clear communication
- Basic math
- Receipt handling
- Problem-solving
- Honest and dependable
Certification
phlebotomy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier/Host
Hibachi Grill & Buffet
11.2023 - 06.2024
Cashier
Cold Stone Creamery
No Degree - Clinical Laboratory Science
Cal Regional
High School Diploma -
Sem Yeto