Johana Torres
South El Monte,CA
Summary
Results driven waitress with 5 years of service experience supporting daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices. Reliable, customer service driven team player.
Overview
9
9
years of professional experience
Work History
Waitress
cafe de olla
Monrovia, CA
02.2021 - Current
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Waitress
Micheladas mexican grill
Baldwin Park, CA
09.2019 - 03.2020
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Operated POS terminals to input orders, split bills and calculate totals.
- Documented food orders and ran items to guest tables in dining room.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Waitress
cabrera’s mexican cuisine
Duarte, CA
02.2017 - 09.2019
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
- Cleared table and bussed dishes to allow for quick setups.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Education
High School Diploma -
Duarte High School
Duarte, CA06.2017
Skills
- Point of Sale (POS) system operations
- Menu memorization
- Food inspection
- Dining customer service
- Service prioritization
- Check payment processing
- Sales Techniques
- Safe food handling
Timeline
Waitress
cafe de olla
02.2021 - Current
Waitress
Micheladas mexican grill
09.2019 - 03.2020
Waitress
cabrera’s mexican cuisine
02.2017 - 09.2019
High School Diploma -
Duarte High School