Johana Velasquez
Westbury,NY
Summary
Driven professional with a proven track record in leadership and problem-solving, demonstrated at Costco where I enhanced team efficiency and customer satisfaction. Skilled in customer service and time management, I excel in fast-paced environments, significantly improving workflow and productivity. My expertise in team collaboration and financial management positions me as a dynamic asset to any team.
Overview
5
5
years of professional experience
Work History
Sales Associate
Team Leader
Problem Solver
Customer Service Representative
Banking Customer Service Representative
Apple Bank
01.2023 - 06.2024
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Supervisor
Costco
01.2021 - 03.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Bookkeeper
Western Beef Supermarket And Corporate Offices
03.2021 - 04.2023
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Cashier Supervisor
Checkers Rally's
08.2019 - 06.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Education
High School Diploma -
Hempstead High School
Hempstead, NY06.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Banking Customer Service Representative
Apple Bank
01.2023 - 06.2024
Bookkeeper
Western Beef Supermarket And Corporate Offices
03.2021 - 04.2023
Supervisor
Costco
01.2021 - 03.2024
Cashier Supervisor
Checkers Rally's
08.2019 - 06.2021
Sales Associate
Team Leader
Problem Solver
Customer Service Representative
High School Diploma -
Hempstead High School