Johana Caamal
Los Angeles,CA
Summary
Highly- motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking entry- level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
StorQuest Self Storage
Los Angeles, CA
06.2023 - Current
- Collaborate with management on developing strategic plans for achieving short and long term goals.
- Implement new procedures or systems to improve efficiency within the organization.
- Maintain customer files up to date and compile data to prepare routine and special reports.
- Demonstrate attention to detail and accuracy in all data entry and database management tasks.
- Resolve customer inquiries and complaints requiring management-level escalation.
- Maintain office equipment and order office supplies as needed.
Shift Leader
Yogurtland
Los Angeles , CA
03.2020 - 04.2023
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager.
- Managed daily workflow and scheduled staff for adequate coverage.
- Trained new team members in cash register operation, stock procedures and customer services.
Airport Services Supervisor
Calop Aeroground Services
Los Angeles , CA
08.2021 - 11.2022
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Created and maintained flight and events logs, aircrew flying records and records of incoming and outgoing flights, as personnel files, incident reports and flight schedules.
- Coordinated activities and ensured compliance with safety regulations, policies and procedures between airline representatives, security personnel, and other relevant parties.
Education
Bachelor of Science - Business Administration: Human Resources
California State University, Los Angeles
Los Angeles, CA 08.2023
High School Diploma -
Orthopaedic Hospital Medical Magnet High School
Los Angeles, CA06.2019
Skills
- Customer Service
- Training Assistance
- Supervision & Leadership
- Time Management
- Safety Monitoring
- Computer Skills: MS Office
- Operations Support
Languages
Spanish
Native/ Bilingual
Certification
- Dean's List
- Passed TSA audits
Timeline
Assistant Manager
StorQuest Self Storage
06.2023 - Current
Airport Services Supervisor
Calop Aeroground Services
08.2021 - 11.2022
Shift Leader
Yogurtland
03.2020 - 04.2023
Bachelor of Science - Business Administration: Human Resources
California State University, Los Angeles
High School Diploma -
Orthopaedic Hospital Medical Magnet High School