Johanelis Fernandez
Pittsboro,IN
Summary
Shift leader with hands-on experience in staff supervision, customer service, and busy shift coordination. Long-term restaurant experience. Efficient in time management, attention to detail, and resolving guest concerns quickly while keeping service smooth and organized.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Shift Leader
Steak N' Shake
Brownsburg, Indiana
11.2025 - Current
- Trained new team members on service standards and restaurant procedures
- Monitored food prep, cashier, and drive-thru operations for smooth service
- Checked cleanliness, sanitation, and safety throughout dining and kitchen areas
- Managed opening and closing tasks, including cash handling and restocking
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
Server
Aspen Greek Grill
Greenwood, IN
07.2025 - 04.2026
- Described menu items, ingredients, and daily specials for guests.
- Delivered food and beverages to tables with fast, friendly service.
- Resolved guest concerns calmly while maintaining warm restaurant service.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Promoted desserts, appetizers, and specialty drinks to increase sales.
BOH/FOH Staff Member
McAlister's Deli
Brownsburg, IN
04.2024 - 07.2025
- Greeted guests and provided friendly front-of-house service
- Prepared drinks, tea, and side items according to restaurant standards.
- Delivered meals and checked guest orders for accuracy and quality.
- Handled cash, card payments, and register duties with careful attention.
- Prepared, cooked and presented food safely and quickly to meet restaurant standards.
Cashier
Walmart
Brownsburg, Indiana
01.2023 - 04.2024
- Scanned merchandise and verified pricing accuracy for Walmart customers.
- Bagged groceries and handled fragile items with care.
- Assisted customers with returns, exchanges, and receipt questions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Skills
- Time management
- Attention to detail
- Staff supervision
- Strategic thinking
- Positive attitude
- Sales expertise
- Client service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Liquor License
Timeline
Shift Leader
Steak N' Shake
11.2025 - Current
Server
Aspen Greek Grill
07.2025 - 04.2026
BOH/FOH Staff Member
McAlister's Deli
04.2024 - 07.2025
Cashier
Walmart
01.2023 - 04.2024