Johanna Apostoloff
Del Valle,TX
Summary
I am Dynamic and experienced server with a strong work ethic and exceptional customer service skills, honed at 99 Restaurant & Pub. I am recognized for boosting repeat business through personalized guest engagement and effective upselling techniques. Proficient in Aloha and Toast POS systems, ensuring efficient operations while maintaining a professional appearance and fostering a collaborative team environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server
Air Ventures
Boston, MA
04.2023 - 11.2025
- Provided exceptional customer service in fast-paced dining environment.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server,Food Runner,Busser
Hawthorne Hotel
Salem, MA
11.2021 - 03.2023
- Delivered exceptional customer service in fast-paced dining environment while keeping professional at all times
- Managed orders accuracy and ensured timely food delivery to guests.
- Kept in touch with kitchen staff for a smooth service.
- Trained new team members on menu knowledge and service standards.
- Maintained cleanliness and organization of dining area throughout shifts.
- Implemented efficient table turnover strategies to maximize seating capacity
- Improved dining experience by providing prompt, attentive service and personal experience to guests.
- Assisting coworkers during rush periods to ensure smooth operations.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Knowledge and use of Aloha and Toast POS System
- Worked Holiday Functions and Banquets
Server
99 Restaurant & Pub
Salem, MA
10.2004 - 03.2021
- Delivered exceptional customer service in high-paced environment, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, maintaining accuracy and timeliness during peak hours.
- Trained new staff on operational procedures and customer interaction best practices, enhancing team performance.
- Collaborated with kitchen staff to ensure timely preparation of orders, streamlining service flow.
- Oversaw daily restaurant operations, coordinating between front-of-house and back-of-house teams for optimal efficiency.
- Mentored junior servers on menu knowledge and upselling techniques, driving increased sales revenue.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name. I had MANY Repeat guests.
- Maintained cleanliness and organization in dining area and in all areas of the restaurant
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Promoted New Menu items and informed guests by engaging and understanding their needs
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Use of Alohoa and Toast POS system
Education
No Degree - Business,Marketing And Management
North Shore Regional Technical HS
Middleton, MASkills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Memory retention
Professional appearance
Certification
SERVE SAFE (expiration 2027)
Timeline
Server
Air Ventures
04.2023 - 11.2025
Server,Food Runner,Busser
Hawthorne Hotel
11.2021 - 03.2023
Server
99 Restaurant & Pub
10.2004 - 03.2021
No Degree - Business,Marketing And Management
North Shore Regional Technical HS