Johanna Apostoloff
Del Valle,TX
Summary
I am Dynamic and experienced server with a strong work ethic and exceptional customer service skills, honed at 99 Restaurant & Pub. I am recognized for boosting repeat business through personalized guest engagement and effective upselling techniques. Proficient in Aloha and Toast POS systems, ensuring efficient operations while maintaining a professional appearance and fostering a collaborative team environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server
Air Ventures
04.2023 - 11.2025
- Provided exceptional customer service in fast-paced dining environment.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server,Food Runner,Busser
Hawthorne Hotel
11.2021 - 03.2023
- Delivered exceptional customer service in fast-paced dining environment while keeping professional at all times
- Managed orders accuracy and ensured timely food delivery to guests.
- Kept in touch with kitchen staff for a smooth service.
- Trained new team members on menu knowledge and service standards.
- Maintained cleanliness and organization of dining area throughout shifts.
- Implemented efficient table turnover strategies to maximize seating capacity
- Improved dining experience by providing prompt, attentive service and personal experience to guests.
- Assisting coworkers during rush periods to ensure smooth operations.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Knowledge and use of Aloha and Toast POS System
- Worked Holiday Functions and Banquets
Server
99 Restaurant & Pub
10.2004 - 03.2021
- Delivered exceptional customer service in high-paced environment, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, maintaining accuracy and timeliness during peak hours.
- Trained new staff on operational procedures and customer interaction best practices, enhancing team performance.
- Collaborated with kitchen staff to ensure timely preparation of orders, streamlining service flow.
- Oversaw daily restaurant operations, coordinating between front-of-house and back-of-house teams for optimal efficiency.
- Mentored junior servers on menu knowledge and upselling techniques, driving increased sales revenue.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name. I had MANY Repeat guests.
- Maintained cleanliness and organization in dining area and in all areas of the restaurant
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Promoted New Menu items and informed guests by engaging and understanding their needs
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Use of Alohoa and Toast POS system
Education
No Degree - Business,Marketing And Management
North Shore Regional Technical HS
Middleton, MASkills
Strong work ethic
Certification
SERVE SAFE (expiration 2027)
Timeline
Server
Air Ventures
04.2023 - 11.2025
Server,Food Runner,Busser
Hawthorne Hotel
11.2021 - 03.2023
Server
99 Restaurant & Pub
10.2004 - 03.2021
No Degree - Business,Marketing And Management
North Shore Regional Technical HS