Johanna Arias
Santa Monica,CA
Summary
Dynamic professional with a proven track record at NBC Universal Studios, excelling in customer service and conflict resolution. Skilled in multitasking and organizational abilities, consistently enhancing customer satisfaction and team efficiency. Demonstrates critical thinking and a collaborative spirit, driving positive outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Show Control
NBC Universal Studios
08.2023 - Current
- Provided exceptional customer service, addressing concerns promptly and accurately.
- Provided comprehensive customer service to drive client satisfaction.
- Resolved guest inquiries punctually and politely for professional customer service.
- Enhanced customer loyalty through exceptional customer service and personalized recommendations.
- Optimized organizational efficiency by mentoring personnel on customer service protocols.
Associate
99 Cents Store Only
02.2021 - 06.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
Server
Noma Sushi
11.2020 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Smart Horizons Career Online
Florida04-2022
Skills
- Conflict resolution
- Collaborative teamwork
- Customer service experience
- Friendly customer service
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Dependable and responsible
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
Languages
Spanish
Native or Bilingual
Interests
I am a curious person, and I like learn new things I enjoy a lot f time checking, repairing and mess around with the car I like doing a customer service I am not afraid to dirty in mean while work
Timeline
Show Control
NBC Universal Studios
08.2023 - Current
Associate
99 Cents Store Only
02.2021 - 06.2024
Server
Noma Sushi
11.2020 - 04.2022
High School Diploma -
Smart Horizons Career Online
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