Johanna Arias
Revere,Massachusetts
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Scoozi. Recognized for enhancing guest satisfaction through personalized service and effective multitasking. Proficient in cash handling and fostering guest engagement, ensuring memorable dining experiences even during peak hours. Committed to maintaining a professional appearance and hospitality excellence.
Overview
3
3
years of professional experience
Work History
Server
Scoozi
04.2022 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported needs of 15-30- person wait staff who attended to specific needs of countless customers daily for busy restaurant with social relevancy and intentionality.
Education
Graduate Certificate - International Business
Universidad Santo Tomas
COLOMBIA06-2016
High School Diploma -
Colegio Santa Teresita
COLOMBIA12-2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Scoozi
04.2022 - 01.2025
Graduate Certificate - International Business
Universidad Santo Tomas
High School Diploma -
Colegio Santa Teresita
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