Hi, I’m
Johanna Castro
Brunswick,Maryland
Summary
Veteran Loan Officer with top-level skills in sales and communication, Spanish and English. Likeable personality and customer-focused background coupled with expertise in mortgages. Ready to tackle new challenges and build success with an exciting organization.
Overview
10
years of professional experience
Work History
Guaranteed Rate, Inc.
Associate Vice President of Mortgage Lending
06.2021 - 06.2023
Job overview
- Stayed current on company offerings and industry trends.
- Solved customer challenges by offering relevant products and services.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Implemented sales strategies that established relationships with realtors and clients.
NVR, Inc.
Senior Mortgage Loan Officer
01.2016 - 06.2021
Job overview
- Two-time President's Club Award winner.
- Explained different types of loans pertaining to client situations.
- Monitored pipelines to track and log status of loans.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Enterprise Rent-A-Car
Assistant Manager
08.2013 - 12.2015
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed strategy to increase sales and drive profits.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Arcadia UniversityGlenside, PA
Bachelor of Arts from Criminal Justice / Pre-Law
05.2013
Skills
- Sales
- Lead Generation
- Records Organization and Management
- Performance Monitoring
- Complex Problem-Solving
- Spanish Speaking
- Critical Thinking
- Customer Communication
- Customer Service
- Sales Meeting Preparation & Execution
Languages
Spanish
Native or Bilingual
Timeline
Associate Vice President of Mortgage Lending
Guaranteed Rate, Inc.
06.2021 - 06.2023
Senior Mortgage Loan Officer
NVR, Inc.
01.2016 - 06.2021
Assistant Manager
Enterprise Rent-A-Car
08.2013 - 12.2015
Arcadia University
Bachelor of Arts from Criminal Justice / Pre-Law
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