Johanna Cordero
Streamwood,IL
Summary
Dynamic Medical Assistant with extensive experience at Midwest Foot and Ankle Clinics, excelling in patient care and insurance verification. Proven ability in medical billing and inventory management, coupled with exceptional customer service skills. Bilingual in Spanish, I effectively enhance patient interactions and streamline office operations for improved efficiency.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Midwest Foot and Ankle Clinics
Arlington Heights, IL
10.2019 - Current
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Biller
Riverside Medical
Arlington Hts, IL
07.2023 - 12.2024
- Processed patient billing information using electronic health record systems.
- Reviewed insurance claims for accuracy and compliance with regulations.
- Communicated with patients regarding billing inquiries and payment options.
- Coordinated with healthcare providers to gather necessary documentation for claims.
- Maintained organized records of patient accounts and transactions.
- Assisted in resolving billing disputes through effective communication strategies.
- Collaborated with the finance team to ensure timely bill processing and accuracy.
- Collaborated with other departments such as the clinical staff to obtain necessary documentation for processing claims accurately.
- Performed daily follow-up on outstanding claims to ensure prompt payment from payers.
- Prepared detailed claims for submission to insurance companies according to policy guidelines.
- Generated monthly reports to document financial status of accounts receivable.
- Assisted with the preparation and analysis of month end closing procedures related to accounts receivable.
- Researched discrepancies in accounts receivable for accurate reconciliation of balances.
- Checked claims coding for accuracy with ICD-10 standards.
Insurance Billing, Receptionist, Insurance Verifying, Medical Assistant/Receptionist
GATEWAY SPINE & PAIN
Bolingbrook, IL
03.2018 - 10.2018
- Check In/Out patients Collect Copay Medication Authorizations Scheduling Patients.
- Answered and directed incoming calls using multi-line telephone system.
- Set up appointments for physician visits and procedures using calendar software.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Sorted incoming mail and directed to correct personnel each day.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Improved office operations continually by maintaining records, tracking data and promoting internal communications.
- Provided empathetic support to patients, addressing concerns with professionalism and care.
Medical Assistant/Sales
OSTEO RELIEF
Elmhurst, IL
06.2012 - 12.2017
- Verifying Insurance Authorization for DME Fitting the DME on the patient Filing Vitals Collecting Copays Medical Records Rooming Patients Preparing Patient Forms.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
Education
Associate of Arts - Nursing
Chamberlain University
Addison, IL05-2026
Diploma - Medical Assisting
Everest College
Skokie03.2012
Skills
- Inventory and supply management
- Medical billing
- Proper sterilization techniques
- Patient skin and nail care
- Wound care and irrigation
- Data entry
- Bilingual in Spanish
- Patient scheduling
- Customer Service
- Clinical applications
Timeline
Biller
Riverside Medical
07.2023 - 12.2024
Medical Assistant
Midwest Foot and Ankle Clinics
10.2019 - Current
Insurance Billing, Receptionist, Insurance Verifying, Medical Assistant/Receptionist
GATEWAY SPINE & PAIN
03.2018 - 10.2018
Medical Assistant/Sales
OSTEO RELIEF
06.2012 - 12.2017
Associate of Arts - Nursing
Chamberlain University
Diploma - Medical Assisting
Everest College