Professional Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline

Johanna Cortes

Once Upon a Child
PEARLAND,TX
2
Languages
1
Certification
3
years of professional experience
  • Dedicated Shift Supervisor with two years of experience in training and team management. Expertise in cash handling and time management, focused on maintaining a safe and enjoyable shopping experience. Committed to supporting team success and achieving company objectives through strong organizational skills.
  • Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.

Work History

Shift Supervisor

2 Years 4 Months
Once Upon a Child | 06.2024 - Current
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored team members to enhance performance and customer service skills.
  • Resolved customer inquiries and issues promptly, enhancing overall satisfaction rates.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.

Sale Associate

3 Months
Plato's Closet | 06.2023 - 09.2023
  • Assisted customers in selecting clothing items, enhancing their shopping experience.
  • Processed transactions accurately using POS system, ensuring efficient checkout procedures.
  • Maintained store organization and cleanliness, promoting a welcoming environment for shoppers.
  • Collaborated with team members to restock merchandise and display products effectively.

Education

Associate of Science - Science

San Jacinto College | Pasadena, TX | 05.2026
  • 3.92 GPA
  • Dean's List spring 2026
  • Honor Roll spring 2026
  • Phi Theta Kappa Member

High School Diploma

Robert Turner College And Career High School | 4717 CR-101 | 05.2024
  • Graduated with CCMA certification
  • Graduated with EKG certification
  • Graduated with Billing and Coding certification
  • CPR certified

Skills

Cash handling
Employee training
Workplace safety
Positive attitude
Flexible schedule
Time management

Certification

  • Certified Certified Clinical Medical Assistant, NHA - 2024-2028
  • Certified Certified Billing and Coding, NHA - 2024-2028

Languages

English
Native or Bilingual
Spanish
Professional Working

Interests

I enjoy helping others and giving back to the community.
Music
Reading

Timeline

Shift Supervisor

Once Upon a Child
06.2024 - CurrentRead More

Sale Associate

Plato's Closet
06.2023 - 09.2023Read More

San Jacinto College

Associate of Science from Science
Read More

Robert Turner College And Career High School

High School Diploma
Read More
Johanna Cortes