Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Johanna Crossman

Summary

Dynamic customer experience professional with extensive background in service-driven environments, specializing in relationship building, client retention, and personalized consultations. Proven ability to anticipate needs, build trust quickly, and guide clients through decision-making processes. Seeking to leverage strong communication, sales, and organizational skills in a leasing consultant role, delivering exceptional resident experiences and supporting occupancy goals.

Overview

8
8
years of professional experience

Work History

Salon Owner

Self-employeed
Charlotte, NC
07.2024 - 08.2025
  • Managed daily salon operations, ensuring high standards of customer service and satisfaction.
  • Developed marketing strategies to attract new clients and enhance brand visibility.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented inventory management systems to optimize product availability and reduce waste.

Senior Stylist/Front Desk Receptionist

Belk
Charlotte, NC
07.2017 - 07.2024
  • Developed and implemented seasonal merchandising strategies to drive sales and brand visibility.
  • Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
  • Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
  • Assisted with front desk operations, ensuring smooth check-in and check-out processes for guests.
  • Processed customer transactions accurately using POS systems.

Pet Care Associate/Cashier

PetSmart
Charlotte, NC
12.2019 - 10.2020
  • Provided accurate product knowledge to clients, enhancing their experience and satisfaction levels.
  • Assisted in training new staff on company protocols and animal care best practices.
  • Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
  • Managed cash drawer, ensuring balanced transactions throughout shifts.

Education

High School Diploma -

Homeschool
Waxhaw, NC

Cosmetology - Cosmetology

Aveda Institute
Charlotte, NC
02-2017

Skills

  • Customer Service & Retention
  • Excellent Communication
  • Problem-Solving
  • Attention to Detail
  • Calm, Professional Demeanor
  • Time management
  • Administrative skills
  • Hair styling

Awards

Recognized as Associate of the Year in Best of Belk awards for excellence in customer service and teamwork (2024)

Timeline

Salon Owner

Self-employeed
07.2024 - 08.2025

Pet Care Associate/Cashier

PetSmart
12.2019 - 10.2020

Senior Stylist/Front Desk Receptionist

Belk
07.2017 - 07.2024

High School Diploma -

Homeschool

Cosmetology - Cosmetology

Aveda Institute