Johanna Folkerts
Troy,MT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Waitress
Switchback Bar & Grill
05.2016 - Current
- Remains calm and poised while dealing with difficult customers and during busy shifts.
- Keeps server areas clean and stocked to increase efficiency while working tables.
- Uses cash registers and credit card machines to cash out customers.
- Greets new customers, discusses specials, and take drink orders.
- Resolves guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waitress Supervisor
Treasure Mountain Sports Bar & Grill
05.2011 - 05.2016
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Supervised server staff and simultaneously served personal section of tables.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Education
Bachelor of Arts - Accounting
MSU Billings
Billings05.2023
Skills
- Order Management
- Sales and Marketing
- Customer Service and Rapport
- Cool Under Pressure
- Relationship Management
- Adaptable and Flexible
- Hospitality and Accommodation
Timeline
Waitress
Switchback Bar & Grill
05.2016 - Current
Waitress Supervisor
Treasure Mountain Sports Bar & Grill
05.2011 - 05.2016
Bachelor of Arts - Accounting
MSU Billings
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