Johanna Galindo
Galloway,NJ
Summary
I am a hardworking, enthusiastic and detail oriented. I strive to provide great customer service and use my communication skills to ensure the best results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Service Representative Cardiology
Atlanticare
Galloway
05.2025 - Current
- Ensured prompt email replies within fast-paced
- Handled sensitive situations with discretion while preserving client confidentiality at all times during their stay with us.
- Worked effectively in fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed patient scheduling to enhance appointment flow and minimize wait times.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Patient Care Associate
Atlanticare
Galloway, NJ
09.2021 - 06.2023
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Maintained clean, safe, and well-organized patient environment.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
- Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
- Optimized patient outcomes by working closely with registered nurses, physicians, and other healthcare providers to ensure comprehensive care delivery.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Home Health Aide
Bayada
Egg Harbor, NJ
01.2020 - 09.2021
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
VIP Service Coordinator
Hard Rock Hotel and Casino
Atlantic City, NJ
05.2018 - 08.2019
- Ensured prompt email replies within fast-paced
- Handled sensitive situations with discretion while preserving client confidentiality at all times during their stay with us.
- Worked effectively in fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed patient scheduling to enhance appointment flow and minimize wait times.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
Associate's Degree - undefined
Atlantic Cape Community College
High School - undefined
Pleasantville High School
Skills
- Fast learner
- Highly dependable
- Excellent attention to detail
Certification
Home Health Aide
Languages
Spanish
Native or Bilingual
Timeline
Client Service Representative Cardiology
Atlanticare
05.2025 - Current
Patient Care Associate
Atlanticare
09.2021 - 06.2023
Home Health Aide
Bayada
01.2020 - 09.2021
VIP Service Coordinator
Hard Rock Hotel and Casino
05.2018 - 08.2019
Associate's Degree - undefined
Atlantic Cape Community College
High School - undefined
Pleasantville High School