Johanna De Giampapa

• Demonstrated versatility by quickly adapting to various roles within the food service environment as needed
• Operated food service equipment safely, adhering to operational procedures.
• Provided exceptional patient service, addressing dietary needs and preferences effectively.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected patient loads.
• Delivered exceptional service by promptly addressing customer concerns and special requests.

• Ensured cleanliness and sanitation of patient rooms, common areas, and medical facilities.
• Collaborated with nursing staff to maintain hygienic standards in compliance with health regulations.
• Trained new housekeeping staff on effective cleaning procedures and safety protocols.
• Developed standard operating procedures for deep cleaning protocols during infection outbreaks.
• Maintained a spotless environment for patient

through diligent daily housekeeping tasks.

• Managed inventory levels, organizing stock to streamline operations and improve efficiency.
• Assisted guests with inquiries, ensuring exceptional customer service and satisfaction..
• Processed transactions accurately using point-of-sale systems, enhancing checkout experience for guests.
• Trained new staff on operational procedures and customer engagement strategies, improving team performance.
• Completed daily tasks accurately and on-time to support shop needs.