Johanna Glenn
Killeen,TX
Summary
Dependable and safety-focused professional with 2+ years of experience in aquatics and airport customer service. Swim instructor with strong skills in emergency response, customer care, and assisting passengers with mobility needs. Known for staying calm under pressure, clear communication, and showing up on time.Seeking to bring strong work ethic and people skills to a long-term career.
Overview
5
5
years of professional experience
Work History
Wheelchair Agent
ERMC Aviation
Jamaica, New York
01.2023 - 08.2026
- Provided curbside, gate, and baggage claim assistance for travelers requiring mobility support.
- Assisted passengers with wheelchairs and escorted them through ERMC Aviation airport terminals.
- Communicated flight changes and boarding updates with passengers and airline staff.
Swim Instructor
Saf-T-Swim
New Hyde Park, New York
06.2021 - 01.2023
- Demonstrated strokes, breathing, and floating techniques in the water.
- Taught swim lessons following Saf-T-Swim water safety and stroke progressions.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Supported nervous swimmers with patient coaching and encouragement.
- Monitored swimmers during pool sessions and enforced safety rules.
- Communicated progress and class expectations with parents and guardians.
- Prepared pool areas, lesson equipment, and teaching materials before classes.
Education
Hillcrest High School
Jamaica, New YorkSkills
- Airport navigation
- Customer service
- Verbal communication
- Team collaboration
- Professionalism and punctuality
Timeline
Wheelchair Agent
ERMC Aviation
01.2023 - 08.2026
Swim Instructor
Saf-T-Swim
06.2021 - 01.2023
Hillcrest High School