Johanna Hernandez
Kansas City,KS
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Sales Associate
Tory Burch
Kansas City, KS
09.2024 - Current
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Educated customers on product features and brand history to foster engagement.
- Collaborated with team members to meet sales goals and improve customer satisfaction.
- Resolved customer inquiries and issues promptly, contributing to high levels of customer satisfaction.
- Ensured visually appealing merchandise presentation and compliance with store standards to enhance shopping experience.
- Participated in inventory management, including stock replenishment and organization.
- Supported promotional events by setting up displays and engaging with attendees.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Handled cash register operations and ensured accurate cash management.
Staff member
CITYDOGs
Kansas City, KS
08.2024 - 06.2026
- Assisted in daily operations of pet care services and customer interactions.
- Supervised playgroups to ensure safe and engaging interactions among dogs.
- Provided daily care for pets, including feeding, watering, and administering medication as per owner instructions.
- Monitored pet behavior and reported concerns to management.
- Communicated with pet owners about their dog's daily activities and behavior.
- Trained new staff on safety procedures and animal handling techniques.
- Communicated effectively with other staff members regarding any changes in animal behavior or health concerns that may arise during their stay at the facility.
- Built and maintained working relationships with peers and upper management.
- Assisted with the intake process by obtaining required documents from customers such as proof of vaccination records.
- Performed basic grooming tasks such as nail trimming, ear cleaning and teeth brushing.
Host
Dave & Buster's
Kansas City, USA
02.2024 - 05.2024
- Welcomed guests at entrance and delivered outstanding customer service consistently, ensuring satisfaction during peak and off-peak hours.
- Coordinated seating arrangements to improve guest flow and elevate dining experience.
Gas Station Clerk
Gas Station Convenience Store
Kansas City, USA
07.2023 - 02.2024
- Interacted with customers to deliver exceptional service and foster a welcoming environment.
- Organized, cleaned, and stocked shelves to ensure product availability and store cleanliness.
- Operated effectively in a fast-paced environment to support smooth operations.
- Processed customer payments, counted money in cash drawers and balanced receipts with sales.
Cashier/Food Server
Chipotle Mexican Grill
Kansas City, USA
02.2023 - 06.2023
- Managed cash register operations, including cash handling and drawer balancing.
- Assisted customers on line and efficiently transitioned to cashier duties to ensure smooth service.
- Prepared food items and maintained cleanliness during morning shifts to support daily operations.
Education
High school diploma -
Wyandotte High School
Kansas City, KS 08.2021 - 05.2024
Skills
- Sales strategy
- Customer service
- Product knowledge
- Cash register operation
- Multi-tasking strength
- Organization
- Teamwork
- Adaptability
- Effective communication
- Active listening
- Client retention strategies
- Guest engagement
- Bilingual
- Positive attitude
Languages
- Spanish, Fluent
- English, Fluent
Personal Information
- Spanish, Fluent
- English, Fluent
Brand training influencer
- Monthly video calls where we learn about new product to ensure product knowledge and
Timeline
Sales Associate
Tory Burch
09.2024 - Current
Staff member
CITYDOGs
08.2024 - 06.2026
Host
Dave & Buster's
02.2024 - 05.2024
Gas Station Clerk
Gas Station Convenience Store
07.2023 - 02.2024
Cashier/Food Server
Chipotle Mexican Grill
02.2023 - 06.2023
High school diploma -
Wyandotte High School
08.2021 - 05.2024