Johanna Knapper
Aurora,MN
Summary
Eager and always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet demands. Considered hardworking and reliable with great interpersonal skills. I am dedicated to helping others and doing the best I wherever I can wherever I go.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard
Mesabi East School District
06.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around Swimming Area.
- Attentively monitored swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at the beach and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Maximized customer satisfaction by greeting Beach patrons with courtesy and resolving issues promptly.
- Inspected and tested safety equipment functionality to minimize hazards.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
Salesperson
Black Powder Fireworks
07.2021 - 07.2023
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Developed and implemented sales strategies to increase profits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
Fast Food Worker
A&W
05.2022 - 09.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Made change and returned correct cash and coin to patrons.
- Delivered special orders to waiting vehicles and tables to promote specialized service.
- Assisted with preparing salads and cold food items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Documented customer orders and conveyed special requests to kitchen staff.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
- Backed up servers by setting up trays and completing some food deliveries.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Education
Associate of Arts - General Studies
Mesabi Range College
Virginia, MNHigh School Diploma -
Mesabi East Secondary
Aurora, MN05.2025
Skills
- Customer Service
- Interpersonal Communications
- Conflict Resolution
- Basic First Aid
- CPR/AED certified
Accomplishments
- NASP Academic Archer Award
- Section 7A One Act Play Team Champion (semi-final) and runner up (Championship) 2023
- 9th Place Minnesota State Archery 3D - Nationals Qualifier 2022.
Certification
- Lifeguard certification
- Basic First Aid
- CPR/AED Certification.
Hobbies
Singing, song writing and recording original music, Pottery, Sewing, Knitting, crafting, gardening, baking,
Languages
Spanish
Limited Working
Timeline
Lifeguard
Mesabi East School District
06.2023 - Current
Fast Food Worker
A&W
05.2022 - 09.2022
Salesperson
Black Powder Fireworks
07.2021 - 07.2023
Associate of Arts - General Studies
Mesabi Range College
High School Diploma -
Mesabi East Secondary
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