Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Johanna Maldonado

McKinney,TX

Summary

Dynamic and detail-oriented professional with extensive experience in customer service at Dry Bar Salon. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in appointment scheduling and data entry, fostering positive relationships to drive repeat business and improve overall store performance. Punctual and reliable, dedicated to maintaining a polished presentation.

Overview

3
3
years of professional experience

Work History

Receptionist

Dry Bar Salon
08.2024 - 04.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.

Sales Associate

Dillards Retail
09.2023 - 02.2024
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Sales Associate

Plaza Thrit
11.2021 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

High School Diploma -

Mckinney High School
McKinney, TX
05-2023

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Appointment scheduling
  • Scheduling
  • Bookkeeping
  • Front desk operations
  • Phone etiquette
  • Calm demeanor
  • Professional and polished presentation
  • Positive and professional
  • Customer service
  • Attention to detail
  • Problem-solving
  • Punctual and reliable
  • Call answering and routing
  • Courteous and professional

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Dry Bar Salon
08.2024 - 04.2025

Sales Associate

Dillards Retail
09.2023 - 02.2024

Sales Associate

Plaza Thrit
11.2021 - 08.2023

High School Diploma -

Mckinney High School

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Johanna Maldonado