Michelle Ruiz
Canoga Park,CA
Summary
Friendly and reliable Customer Service Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
5
5
years of professional experience
Work History
Receptionist
Dry Bar Salon
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Shift Supervisor
Starbucks
03.2022 - 12.2023
- Trained 6 new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Received partner of the quarter achieved goal nominated by coworkers.
Customer Service Representative
Casa Blanca Express
03.2019 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Opportunities For Learning - Baldwin Park Ii
Pasadena, CA2010
Skills
- Spanish translation
- Multitasking abilities
- Customer Service Professional
- Retail Management
- Good listening skills
- Inbound And Outbound Calling
- Customer assistance
- Cash Register Operation
Timeline
Receptionist
Dry Bar Salon
12.2023 - Current
Shift Supervisor
Starbucks
03.2022 - 12.2023
Customer Service Representative
Casa Blanca Express
03.2019 - 04.2022
High School Diploma -
Opportunities For Learning - Baldwin Park Ii
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