Briza Lopez
Enid,USA
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued. Ambitious and bilingual customer service professional. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
4
4
years of professional experience
Work History
Receptionist
Jonathan Hendrix Statefarm
Enid, OK
10.2024 - Current
- Greet customers warmly in person and over the phone, directing them to the appropriate team members
- Assist in handling incoming inquiries and maintaining customer records
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options
- Provide excellent customer service and follow up on customers needs
- Support the team with various administrative tasks and projects
- Scheduled appointments and maintained calendar for the office team.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Customer Service Executive
Jumbo Foods Grocery
Enid, USA
04.2021 - 10.2024
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Processed orders accurately and efficiently in accordance with company policies.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Communicated effectively with team members to ensure timely response times for customers.
Education
High School Diploma -
Enid High School
Enid, OKSkills
- Bilingual
- Account Management
- Payment management
- Customer Relationship Management
- Customer Needs Assessment
- Technical Support
- Employee Performance Management
- Customer service expertise
- Interpretation skills
- Spanish translation
- Strong interpersonal skills
- Customer relationship management
- Office communications
- Record keeping
- Time management
- Problem solving
- Active listening
- Staff management
- Calm demeanor
- Positive and professional
- Front desk operations
Timeline
Receptionist
Jonathan Hendrix Statefarm
10.2024 - Current
Customer Service Executive
Jumbo Foods Grocery
04.2021 - 10.2024
High School Diploma -
Enid High School