JOHANNA NICHOLE OLIVAREZ
San Antonio,TX
Summary
Acquired valuable insights from industry experts to inform career trajectory. Fostered a culture of knowledge sharing that empowered team members to excel. Achieved personal growth through active engagement in banking practices and mentorship opportunities.
Overview
9
9
years of professional experience
Work History
Personal Banker
American Bank
12.2024 - Current
- Developed training materials for new hires, facilitating onboarding and knowledge retention within the team.
- Led initiatives to increase cross-selling of banking products, contributing to branch revenue growth.
- Implemented process improvements that reduced transaction times and enhanced overall service quality.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Personal Banker
TRUIST
San Antonio, TX
12.2022 - 12.2024
- Cultivated strong client relationships through personalized financial solutions and exceptional service.
- Analyzed customer needs to recommend suitable banking products and services, enhancing satisfaction.
- Collaborated with colleagues to streamline account opening processes, improving efficiency and client experience.
- Mentored junior bankers on compliance procedures, ensuring adherence to regulatory standards.
- Resolved complex customer inquiries by leveraging extensive product knowledge and problem-solving skills.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Fundraiser
Zenith Promotions
10.2022 - 12.2022
- Ensures daily donation goals are achieved
- Interview and train new hires
- Responsible for monetary transactions
- Educate the public about D.A.R.E. program
H-E-B
03.2018 - 01.2019
- Bagged groceries ensuring proper mix and weight
- Learned how to be efficient and effective in a fast paced environment
- Engaged clients while loading groceries
- Memorized a variation of codes to input making the checkout faster
AMC Classic
09.2017 - 03.2018
- Assisted in selling tickets and taking orders
- Handled money from customers
- Cleaned each theater between each movie and at the end of the night
- Learned how to properly work with a team
Lifeguard
Six Flags
06.2017 - 08.2017
- Managed the safety of all children in the water
- Assisted in helping people down the water slides in a timely manner
- Cleaned the bathrooms/locker rooms at the end of each shift
- Efficiently switched shifts ensuring safety of guests and employees
Education
Diploma - undefined
Samuel V. Champion High School
06.2019
Skills
- Executed cash handling procedures with precision and accuracy
- Excelled in collaborative team settings while demonstrating strong independent work capabilities
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Demonstrated exceptional time management abilities to optimize productivity
Timeline
Personal Banker
American Bank
12.2024 - Current
Personal Banker
TRUIST
12.2022 - 12.2024
Fundraiser
Zenith Promotions
10.2022 - 12.2022
H-E-B
03.2018 - 01.2019
AMC Classic
09.2017 - 03.2018
Lifeguard
Six Flags
06.2017 - 08.2017
Diploma - undefined
Samuel V. Champion High School