Johanna Norcross

• Train and mentor new pharmacy technicians.
• Expedite prescription filling with a goal of reducing customer wait time.
• Communication among patients, healthcare providers, and insurance companies to fill prescriptions or refills in a timely manner.
• Ensure correct patient, doctor and insurance information is entered correctly in Intercom Plus.
• Ensure prompt and courteous service, including resolving customer complaints and concerns, in person and over the phone.
• Administer immunizations.
• Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
• Resolve non-routine issues like third-party billing and locating out of stock medications.
• Collect co-payments or full payments from customers.
• Managed opening and closing duties for pharmacy.
• Order medicines daily to replenish stock.
• Travel among 12 pharmacies, which requires adjusting to different work environments.

Bi-annual continued education training