Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Johanna Patino

Hypoluxo,FL

Summary

Experienced in customer service and sales, with a passion for delivering exceptional customer experiences. Proven track record in issue resolution and operational improvements. Skilled in fostering innovative work environments and dedicated to continuous learning and growth. Committed to attracting new customers through positive interactions and a friendly demeanor. Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Spearmint Rhino
08.2022 - 01.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Bartender/Waitress

PLANTA | West Palm Beach
03.2021 - 08.2022
  • Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
  • Was frequently complimented by customers for going above and beyond my normal responsibilities.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept a high level of cleanliness and sanitation.
  • Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Guest Service Representative

One Parking
06.2020 - 07.2022
  • Ensured financial accuracy by collecting deposits, fees, and payments.
  • In charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Provided information and directions to guests to various areas of the property, including the casino, gift shop, and dining areas.
  • Ensured transaction security by comparing payment cards to identification.
  • Kept track of accounts and ran daily reports to double-check totals.

Lead Barista

RH West Palm | The Gallery at Rosemary Square
12.2017 - 12.2020
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
  • Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Used POS system to accurately enter orders and process payments.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Dunkin Donuts Shift Lead

Dunkin'
12.2014 - 10.2017
  • Shift leader
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.

Education

High School Diploma -

John I. Leonard High School
Greenacres, FL
01.2014

Cosmetology

Hollywood Institute of Beauty Careers
West Palm Beach
08-2024

Skills

  • Organization
  • Problem resolution
  • Supervision
  • Customer service
  • Team building
  • Invoice processing
  • Excellent multi-tasker
  • Bilingual
  • Data entry
  • Microsoft Word
  • Strong problem solver
  • Document control

Languages

Spanish
English

Timeline

Administrative Assistant

Spearmint Rhino
08.2022 - 01.2025

Bartender/Waitress

PLANTA | West Palm Beach
03.2021 - 08.2022

Guest Service Representative

One Parking
06.2020 - 07.2022

Lead Barista

RH West Palm | The Gallery at Rosemary Square
12.2017 - 12.2020

Dunkin Donuts Shift Lead

Dunkin'
12.2014 - 10.2017

High School Diploma -

John I. Leonard High School

Cosmetology

Hollywood Institute of Beauty Careers

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Johanna Patino