Sarah Goncalves
Providence,RI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bilingual in Portuguese/ Creole & English.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Stop & Shop
09.2024 - Current
- Work flexible schedule and extra shifts to meet business needs.
- Help customers complete purchases, locate items, and join reward programs.
- Restock and organize merchandise in front lanes.
- Perform cash, card and check transactions to complete customer purchases.
Customer Service Cashier
Lonsdale Wine & Spirits
09.2019 - 04.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Performed inventory control, such as counting, and stocking merchandise.
Deli/Seafood Department Manager
Market Basket
08.2016 - 08.2019
- Maintained high-quality standards by ensuring proper storage, temperature control, and handling of seafood products.
- Managed inventory levels efficiently by conducting regular stock checks and placing timely orders with suppliers.
- Wrapped, weighed, labeled and priced cuts of seafood.
- Provided detailed information to customers about available seafood products and self-service items.
- Enhanced customer satisfaction by ensuring prompt and courteous service at the deli counter.
- Trained new employees on proper food handling techniques, safety procedures, and exceptional customer service standards.
Sales Assistant
Madrag Clothing Store
08.2013 - 08.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
Education
High School Diploma -
Central Falls High School
Central Falls, RI08.2012
Skills
- Customer Satisfaction
- Customer Service
- Reliability and punctuality
- Cash Handling
- Cash handling expertise
- POS System Operation
- Problem-Solving
Languages
Portuguese
Native or Bilingual
Timeline
Customer Service Cashier
Stop & Shop
09.2024 - Current
Customer Service Cashier
Lonsdale Wine & Spirits
09.2019 - 04.2022
Deli/Seafood Department Manager
Market Basket
08.2016 - 08.2019
Sales Assistant
Madrag Clothing Store
08.2013 - 08.2015
High School Diploma -
Central Falls High School