Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johanna Pineda

Hamptonville,NC

Summary

Experienced Server with expertise in order taking, money handling, and product promotion. Builds rapport with guests to enhance dining experiences and provides tailored menu recommendations. Delivers prompt service while managing closing duties efficiently. Knowledgeable in POS system operations and food safety regulations.

Overview

5
5
years of professional experience

Work History

Server

First Watch
Clemmons, North Carolina
03.2025 - Current
  • Processed customer orders accurately to ensure timely service.
  • Upsold menu items to enhance guest dining experience and satisfaction.
  • Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.

Team Trainer

Chic-Fil-A
Elkin, North Carolina
01.2021 - 03.2025
  • Trained team members on customer service standards and operational procedures.
  • Created training materials to improve staff knowledge of menu items and promotions.
  • Facilitated team-building activities to foster better communication and collaboration among staff.

CNA

Hugh Chatham Memorial Hospital
Elkin, North Carolina
01.2024 - 05.2024
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Assisted patients with daily living activities and personal hygiene needs.
  • Documented patient care information accurately in electronic health records.

Education

High School Diploma -

Surry Community College
Dobson, NC
04-2026

Skills

  • Customer service
  • Effective communication
  • Time management
  • Problem resolution
  • Team building
  • Team training
  • Electronic health records
  • Patient care

Timeline

Server

First Watch
03.2025 - Current

CNA

Hugh Chatham Memorial Hospital
01.2024 - 05.2024

Team Trainer

Chic-Fil-A
01.2021 - 03.2025

High School Diploma -

Surry Community College
Johanna Pineda