Johanna Quirarte
Gilbert,AZ
Summary
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Southwest Cardiovascular Associates
Mesa, AZ
02.2025 - Current
- Greeted patients and managed check-in processes to ensure smooth office operations.
- Scheduled appointments using electronic health record systems to optimize physician workflow.
- Verified patient insurance information and collected co-pays accurately to streamline billing procedures.
- Assisted in maintaining organized patient records, improving data retrieval efficiency.
- Communicated effectively with medical staff regarding patient needs and appointment changes.
- Responded to patient inquiries promptly, enhancing overall customer service experience.
Correctional Officer
LaSalle Corrections
San Luis, AZ
12.2023 - 07.2024
- Monitored inmate activities to ensure compliance with facility regulations.
- Conducted regular inspections of cells and common areas for safety and security.
- Assisted in managing inmate behavior through effective communication and conflict resolution.
- Provided support during emergency situations, ensuring safety of staff and inmates.
- Documented incidents and maintained accurate logs of daily activities and observations.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Security Guard
Deployed Services
Yuma, AZ
04.2023 - 08.2023
- Monitored premises to prevent theft, vandalism, and unauthorized access.
- Conducted regular patrols to ensure safety of personnel and property.
- Responded promptly to security incidents and emergencies, implementing appropriate protocols.
- Documented daily activities and irregularities in detailed reports for management review.
Correctional Officer
Arizona Department of Corrections
San Luis, AZ
08.2020 - 04.2023
- Collaborated with team members to develop strategies for improved inmate rehabilitation programs.
- Trained new officers on protocols, safety procedures, and emergency response techniques.
- Engaged in ongoing professional development to enhance skills in correctional practices and crisis management.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
Education
Dental Assistant Certification -
Accelerated Dental Assisting Academy
Yuma, AZ12-2024
High School Diploma -
Vista High School
Yuma, AZ12-2019
Skills
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Policy enforcement
- Safety and security enforcement
- Safety
- Decision-making
- Problem-solving
Certification
- Certified Dental Assistant
- Arizona Level One Fingerprint Clearance card Expires: 09/19/2030
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Medical Receptionist
Southwest Cardiovascular Associates
02.2025 - Current
Correctional Officer
LaSalle Corrections
12.2023 - 07.2024
Security Guard
Deployed Services
04.2023 - 08.2023
Correctional Officer
Arizona Department of Corrections
08.2020 - 04.2023
Dental Assistant Certification -
Accelerated Dental Assisting Academy
High School Diploma -
Vista High School