Johanna Santiago
300 W Via Alamos DR., Apt 516 Green Valley,AZ
Summary
Get a job where I can apply my educational background, knowledge and skills. To combat customer satisfaction and to assist organizational growth within the company.
Overview
22
22
years of professional experience
Work History
Secretary
Autonomous Municipality of Ponce
06.2011 - 03.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Cashier
Pollo Tropical
03.2003 - 06.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
Education
No Degree - Special Education
Catholic University of Ponce Puerto Rico
Ponce, PRHigh School Diploma -
San Francisco Center
Ponce, PR05-2001
Skills
- Office administration
- Organization
- Document preparation
- Calendar management
- Schedule management
- Supply ordering
- Database management
- Equipment sterilization
- Task prioritization
- Office supply inventory
- Customer and client relations
Timeline
Secretary
Autonomous Municipality of Ponce
06.2011 - 03.2025
Cashier
Pollo Tropical
03.2003 - 06.2011
No Degree - Special Education
Catholic University of Ponce Puerto Rico
High School Diploma -
San Francisco Center
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