Johanna Steffes
Summary
Project Analyst/Office Manager with 1.5 years discovering and eliminating unforeseen pitfalls that derail projects and ruin budgets. Trained to quickly switch between projects' macro views and specific details to discover and correct specific problems while maintaining holistic project health. Dedicated to finding and eliminating inherent flaws in project planning that hurt both employees and finances.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Analyst
Strain Electric
11.2022 - Current
- Assisted in the development of comprehensive project plans, setting realistic timelines and milestones.
- Collaborated with cross-functional teams to ensure seamless integration of project components.
- Created in-depth reports regarding important project data that was distributed to client on weekly basis.
- Enhanced communication among team members by creating clear and concise status reports.
- Determined root cause of problems and issues to implement courses of action required to implement solutions.
- Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Manager
Precision Heating and Cooling
05.2018 - Current
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Managed, scheduled and coordinated office functions and activities for employees.
- Administered payroll and maintained proper documentation of employee personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Manager
Cabelas
05.2014 - 11.2017
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Entered time and attendance logs in preparation for payroll.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted quality, timely performance feedback and performance appraisals.
Education
High School Diploma -
Jenison High School
Jenison Skills
- Customer relations
- Workforce Management
- File and data retrieval systems
- Event coordination
- Invoicing and billing
- Training and coaching
- Data entry
- Project management
- Accounts payable and receivable
- Scheduling and calendar management
- Project Analysis
Certification
Notary in Kent County
Timeline
Project Analyst
Strain Electric
11.2022 - Current
Office Manager
Precision Heating and Cooling
05.2018 - Current
Manager
Cabelas
05.2014 - 11.2017
High School Diploma -
Jenison High School
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