Johanna Taijeron-Silk
Las Vegas,NV
Summary
Friendly Bartender with exceptional customer service money handling skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
12
12
years of professional experience
Work History
Sales Director
99COINZ INC
08.2022 - Current
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Updated products, service agreements and pricing to retain competitive advantage and generate new customers.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Bartender
Dotty's
03.2017 - 07.2022
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
Server
Denny's
09.2013 - 01.2019
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for enjoyable guest experience.
Bartender
Longhorn Casino
06.2015 - 03.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation. Was also responsible for paying bar top jackpots.
Cage Cashier
Ellis Island Casino
10.2012 - 12.2013
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Managed high volumes of currency, balancing accounts accurately at end of each shift.
Skills
- Goals and performance
- Operations
- Reliability and punctuality
- Cash Handling
- Professional Attitude
- Guest Relations
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
Timeline
Sales Director
99COINZ INC
08.2022 - Current
Bartender
Dotty's
03.2017 - 07.2022
Bartender
Longhorn Casino
06.2015 - 03.2017
Server
Denny's
09.2013 - 01.2019
Cage Cashier
Ellis Island Casino
10.2012 - 12.2013